How does this charge appear on my credit card or bank statement?
All subscription and tokens purchases will appear discretely as CCBill.com or CCBillEU along with a toll-free customer support phone number for any questions or concerns.
How is my privacy protected?
We focus on 3 key areas for your privacy protection:
1- Encryption: All personal data, payment information, payment transactions and communication with AI companions are encrypted both in transit and at rest.
2- Anonymization: Where possible, data is anonymized to prevent any association with your identity, especially within usage logs and AI training processes.
3- Access Control: Strict controls limit access to personal data to authorized personnel only.
With robust security measures in place, we ensure that your privacy is always protected. For more info see our privacy policy.
What happens if I run out of pictures or audio messages?
If you run out of pictures or audio messages with your subscription or token usage, you can easily purchase additional tokens starting at just $7.99 and apply them immediately to continue enjoying our services without interruption.
How do cancellations work?
You can easily cancel your subscription at any time by visiting your Account page and selecting 'Cancel.' After cancellation, your premium access will remain active until the expiration date. During this time, you can continue to use any unused member benefits, such as photos and audio messages. Once your subscription expires, your account will be downgraded to a Free account.
How do refunds work?
We offer refunds within 7 days of your purchase, no questions asked—except for one: "How can we improve?" If your refund request is made after the 7-day period, please contact us at [email protected]. We will coordinate with our customer support team at CCBill, who will handle these requests on a case-by-case basis. For more information, please review our policies.
